HOW SOON WILL I RECEIVE MY ORDER?

In general, your shipment will usually arrive between two and eight business days after you place your order, depending on where you live. Please refer to the Ground Shipping Map above for estimated shipping times from our warehouse in LA, California. (Please note that this map does not apply to John Boos, Enclume, Capresso, Swiss Diamond, Dansk, Blendtec, Ankarsrum, Woll or other drop-shipped products, because some of these items may ship directly from the manufacturer and not the cookwareone warehouse.)

BACKORDERED ITEMS?

Some products are out of stock and backordered. In this case, the backordered items will ship as soon as they become available. Your credit card will NOT be charged until the item ships. If an item on your order is on backorder, you will be notified by e-mail within 24 hours. If the backordered item is part of a larger order and a significant part of the order is in stock then we will split the order, ship what we have and backorder the out of stock portion of your order. You will not be charged any additional shipping for split orders due to out of stocks or back orders.

SHIPPING OUTSIDE THE UNITED STATES?

Free shipping does not apply to Canadian orders, or orders outside of the contiguous 48 states. For Canadian orders, you will receive a shipping quote to approve before we ship anything to you. We will contact you with your actual shipping cost prior to charging your credit card and shipping your order so you can approve the shipping cost. Most items on cookwareone.com can be shipped outside of the U.S., EXCEPT for electrical appliances. Electrical items are excluded from shipment to Canada due to the difficulty of arranging for repairs by U.S. manufacturers.

Please note that shipments from the United States to other countries may involve taxes, import duties, customs-related fees, or other charges beyond our control. You are responsible for paying all of these fees. Please be assured that we do not receive any portion of any fees may be required to pay in connection with import taxes or duties imposed by your government.

Please also note that because of the difficulty in verifying credit cards issued outside the United States and Canada, orders with non-US credit cards may require a wire transfer of funds or payment by PayPal.

Why do I need to enter my credit card number every time I place a new order on your website? Why doesn’t your website remember who I am?

As a security measure, we do not store any credit card information on our web server. This means that our repeat customers have to enter their personal information every time they place an order. The advantage of this policy is that your credit card number can never be stolen from our web server, because it simply isn’t there. We know it’s a bit inconvenient for our valued customers, but the privacy and security of all our customers is a top concern.

Is your site secure?

Yes. Our site uses Secure Sockets Layer (SSL) to encrypt your credit card number and other personal information. SSL is the standard method for secure online transactions used at all major websites. When you begin the process of “checking out” of our shopping cart, you will be taken to a secure SSL page to enter your personal information. We are certified by the Better Business Bureau

What is your company’s privacy policy?

Our privacy policy is simple: We will never sell or give your personal information to other companies for their marketing use.

Do you accept checks?

No

Do you collect sales tax?

No, except for shipments to addresses in the state of Georgia, as required by law.

Do you actually stock the items on your website?

Yes! We have a warehouse chock-full of the top brands you want.

What if I need to change or correct a shipping address?

If you need to change the shipping address after your order has left our warehouse, please contact us immediately at (561) 877-3346 or at cs@cookwareone.com. We will be happy to request a “delivery intercept/address change” with UPS/Fedex. Because UPS and Fedex now charge cookwareone $11 for each address change, we will pass that charge onto you. You will see a separate charge on your credit card for $11 when you request an address change or an address correction. Please note that we ship within 24 business hours or LESS and frequently orders leave our warehouse the same day as we receive them. It’s critical for you to contact us as soon as you realize that an address needs to be changed.

If your order is returned to us due to an address error, an incomplete address or if no one is available to sign for an order above $1,000, we will be happy to reship your order to the correct address or to a different address. However, cookwareone is charged a minimum of $11 for re-shipping by UPS/Fedex. We will pass that charge onto you and charge your credit card for $11 in the event of an address problem resulting in a re-shipment back to cookwareone.

How quickly will you ship my order?

We maintain a huge inventory in our warehouse and most of our orders are sent from our warehouse the next business day. Some items including certain Enclume, John Boos, Capresso, Emile Henry, Fissler, Cristel, Dansk and Amoretti brother are shipped directly by the manufacturer and generally take 7-10 business days to ship. Shipping times are listed on each product page.

Most items on our site are in stock and ship out of our warehouse within one business day. However some items are out of stock and may take up to 4 weeks for delivery. If an item is out of stock it will most likely be indicated next to the item that is out of stock. There is a very small chance that an item that shows up in stock may actually be out of stock (Because someone may order the last of an item at the same time you are trying to order the same item or because of human error). We recommend that if you are ordering a large quantity of the same item, call us to find out if we can ship them all within a business day.

How do I return something?

Items purchased from cookwareone can be returned or exchanged if they are in new and unused condition within 30 days of receipt. Click here for more information.